Terms of service

Blue Mountains Hamper Co.
ABN: 38335119729

In these terms and conditions, “we” “us” and “our” refers to the business Blue Mountains Hamper Co.
By accessing and using this website, including purchase, you accept the terms and conditions outlined here.

GENERAL TERMS
1. Personal Information
When placing an order, you will need to provide personal details such as your name, contact number, email address, delivery address, and payment information. We take reasonable steps to protect this data; however, by providing it you acknowledge that we are not responsible for issues arising from transmission errors, unauthorised access, or malware outside our control.
2. Customer Responsibility
Customers are responsible for ensuring all order information is accurate, including product selection, delivery details, and gift card messages.
3. Alcohol Purchase & Delivery Requirements
In accordance with Liquor and Gaming NSW, alcoholic gifts cannot be delivered to the purchaser, the purchaser’s address, or the location where the gift was purchased, and may only be delivered to another adult aged 18 years or over. By purchasing a hamper containing alcohol, you agree that the supplied delivery address is not your own and that the hamper is being purchased as a genuine gift.
4. Age Requirement
Our services and products are available only to individuals aged eighteen (18) years or older. By purchasing through our website, you confirm that you and any recipient of age-restricted goods are at least 18 years of age.
4. Pricing
All prices are listed in Australian Dollars (AUD). We may adjust pricing at any time without prior notice.
5. Order Dispatch
We aim to dispatch orders within 24 hours; however, delays may occur due to circumstances beyond our control.
6. Use of Products
Products purchased from us are for personal use only and must not be resold or used for commercial purposes unless explicitly agreed in writing.
7. Amendments to Terms
We may revise these Terms and Conditions at any time. Continued use of the website indicates acceptance of any updated terms.
8. Damaged Items
For information regarding damaged or faulty goods, please refer to our Refunds & Returns page.


REFUNDS, RETURNS & DELIVERY POLICY
1. Consumer Guarantee Rights
Under Australian Consumer Law, you are entitled to a refund or replacement if the hamper you receive contains a major defect or is substantially different from what was ordered. Please contact us promptly if this occurs.
2. No Change-of-Mind Returns
We are unable to provide refunds or exchanges for change-of-mind purchases, so we encourage customers to review their order carefully before finalising checkout.
3. Product Availability & Substitutions
If an item within a hamper becomes unavailable, Blue Mountains Hamper Co. reserves the right to substitute it with a comparable product of equal or higher value. Substitutions may occur without prior notice, and no credits or refunds will be issued for these changes.
4. Delivery Timeframes
While we strive to have all hampers delivered within the expected timeframe, we cannot offer compensation where delivery is delayed, arrives after the preferred date, or is redirected to a collection point (e.g., Post Office).
5. Customer Responsibility for Order Details
Please ensure all order information, including delivery address, is accurate at the time of purchase. Blue Mountains Hamper Co. cannot provide refunds or replacements if a hamper is delivered to the wrong location due to incorrect details supplied by the customer.

6. Damage in Transit
Although we package our hampers with care, damage can occasionally occur during transit. If an item arrives damaged and your claim aligns with this Refunds & Returns Policy, we will either replace the affected product or issue a refund. Where the original item is unavailable, an alternative of equal value will be offered.
7. Assessment of Damage
Blue Mountains Hamper Co. reserves the right to review the condition of any damaged item before providing a replacement or refund.
8. Timeframe for Claims
Because many hamper items are perishable, any claim must be lodged within 24 hours of receiving your delivery. Claims submitted outside this period may not be accepted.
9. How to Lodge a Claim
To request a refund or exchange, please contact us through our “Contact Us” page.
3. Assessment Upon Return
Once items are returned, we will review them in line with this Refunds & Returns Policy. If we determine that you are eligible, we will process the refund or provide a replacement.
4. Shipping on Damaged or Faulty Items
If we confirm that an item is faulty or damaged, replacement shipping costs will be covered by Blue Mountains Hamper Co.